COVID-19: support for carers

During the Covid-19 pandemic more people have taken on a caring role for the first time, please take a look at our resources for unpaid carers during COVID-19 for help and support.

Download the December 2021 carers bulletin

Download the November 2021 carers bulletin


Know your rights

Under the Social Services and Wellbeing (Wales) Act 2014, unpaid carers have certain rights including:

  • the right to information, advice and assistance
  • the right to an assessment
  • the right to wellbeing

Visit the Welsh Government to learn more about unpaid carer's rights.

Carers Rights Day, 25 November 2021

Whether you are a new carer or have been caring for someone for a while, we believe that it’s important that you understand your rights and are able to access the support that is available to you as soon as you need it. 

Find out more about Carers Rights Day in Newport.

Who is an unpaid carer?

An unpaid carer is someone of any age who provides unpaid support to family or friends who could not manage without this help.

An unpaid carer should not be confused with a care worker or care assistant who receives payment for looking after someone as a job.

As an unpaid carer, you could be caring for a relative, partner or friend who is ill, frail, disabled, has mental ill health or substance misuse problems; or a child who has a disability or additional learning needs.

Being a carer can be very rewarding but can affect you physically and emotionally. 

You have a right to information to support you in your caring role, which can include a carers assessment.


COVID-19: carer assessments are currently being conducted by telephone.

Read about the Newport City Council carers assessment process 

Carers Wales guide to getting an assessment factsheet (pdf)

Request a carers assessment and/or information

Help and support

Sign up to the Carers Network to receive regular eBulletins and up-to-date carer news, email

Newport Carers Handbook (pdf): a guide to services available in Newport and a useful resource for carers. 

Carers Guide to Planning for Emergencies (pdf): helps you think about forward planning for yourself and the person you care for. 

Email or call (01633) 235650 if you would like us to post a copy of the Carers Handbook or Carers Guide to Planning for Emergencies to you. 

Newport Carers Directory (pdf): details of local support groups and services.

Outreach & Carers Respite: community based support offered following assessment if an eligible need is identified. The service includes chargeable community support  for adults over 50 years old, such as wellbeing checks; access to community activities; health services or activities within the home and a free sitting service for unpaid carers who are caring for an adult over 18 years old.

Request an assessment using the form above or by telephoning the First Contact Team on 01633 656656. 

If you care for a child who has a disability or additional learning needs and would like to discuss support options, more information is available here.

Carer's parking permitnominated carers can apply for a parking permit so they can park safely at the home of the person they care for.

Telecare, Assistive Technology and Pendant alarms: a variety of technology is available to increase independence and give peace of mind for unpaid carers if the person they care for is at risk when left alone.

AskSARAa free and easy to use online self-help guide providing expert advice and information on products and equipment for older or disabled adults and children.

Community ConnectorsNewport's community connectors offer information, advice and signposting to activities and support in your area. 

Small Grants Scheme: facilitated by the Carers Trust South East Wales on behalf the five Gwent local authorities these grants can provide financial support to carers of all ages.

Newport Citizens Advice Bureauhelp in applying for carers allowance or with a benefits check to help maximise your income.  

Advocacy for unpaid carers: to help get your voice heard 

Newport Libraries: each library holds a carers' collection of books selected to support unpaid carers. 

All Wales Forum: represents the views of parents and unpaid carers of people with learning disabilities at national level.

Newport Live: discounted fitness membership for unpaid carers in receipt of carers allowance.

Carers Support Groups in Newport: support, friendship and activities for unpaid carers. 

Jointly App: help make caring less stressful and more organised by creating a ‘circle of support’ to share caring duties. Email  or call (01633) 656656.

Download the Jointly App user guide (pdf)


Young carers 

A young carer is someone aged under 25 years who is caring or helping to care for a relative by doing housework, shopping, cooking or looking after brothers and sisters. 

A Young Carers ID card is available to young carers under the age of 18, which can reassure young carers when they approach professionals such as doctors, teachers and pharmacists. ID cards are available from Newport Young Carers Service.

Visit Newport Young Carers service for further information. 

Newport Young Carers Service also offer virtual groups, one-to-one video chats and phone calls to provide support. Email or call the community connectors on (01633) 235650.

Young Carers Action Day was held on 16 March 2021. The theme this year was Protect Young Carers’ Futures. Carers Trust have developed resources for young adult carers to promote their skills, as well as professionals to help them understand the value of employing young carers.

Planning for end of life decisions

Alzheimer’s Society have a simple booklet called ‘This is Me’ that can be used to record details about a person living with dementia and act as a guide if the person moves into a care home or spends time in a hospital or hospice.

Compassion in Dying offers information about making advance decisions about end of life care, including an Advance Decision Pack to record your wishes.

Marie Curie provides information and support for people who are caring for someone who has a terminal or life affecting illness such as dementia, Parkinson’s Disease or cancer.

When caring comes to an end

There are different reasons why your caring role may come to an end and support is available.

Carers UK have information available, including a booklet to support life after caring. Dowload when caring ends or changes (pdf).

If you would like to discuss new opportunities contact the Community Connectors

Further information