COVID-19: self-isolation support scheme

Self-isolation support scheme

The Welsh Government Self-isolation support scheme is for people on low income, who cannot work from home and who have to self-isolate.

You could get a payment of £500 to help with loss of earnings if you’ve been told to isolate by NHS Test and Trace or NHS Covid-19 app and you cannot work from home.

To get the payment you must:  

  • have been told to self-isolate by NHS Test and Trace or via the NHS Covid-19 app and
  • be employed or self-employed and
  • be unable to work from home and will lose income as a result and
  • have a personal income of less than £500 per week
    or currently be receiving at least one of these benefits: Universal Credit; Working Tax Credit; Income-based Employment and Support Allowance; Income-based Jobseeker’s Allowance; Income Support; Housing Benefit; Pension Credit. 

Support for parents and carers

Update 7 June: The self-isolation support scheme eligibility has been revised to include parents and carers of children up to year 11. Claims are valid for self-isolation starting on or after the 12th April 2021.

From 7 June 2021 eligibility includes parents and carers who meet the following criteria:

  • The child attends a school or childcare setting up to and including Year 11 (or up to age 19 if the learner has multiple and complex needs);
  • The child has been asked to self-isolate by TTP or  has been asked to self-isolate for 10 days or more by the school or child-care setting as a result of an outbreak in a school, childcare or further education setting; and  
  • Parents or carers meet the criteria of the main scheme, namely:
    • are employed or self-employed;
    • are unable to work from home and will lose income as a result; and
    • (the applicant or their partner) have a personal income of less than £500 per week or are currently receiving, Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.; or
    • The application is accepted under the discretionary scheme.

Discretionary payments

You may be eligible for a £500 discretionary payment if you meet all the eligibility criteria above, but:

  • do not currently receive Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit; and
  • will face financial hardship as a result of not being able to work while you are self-isolating

The application is for one person only, everyone eligible in the same household must make an individual application.

Apply for the self-isolation support scheme

Before starting the application please make sure you have the following information to hand:

  • your National Insurance number
  • your most recent bank statement, wage slip or proof of self-employment 

Apply for a self-isolation payment

View COVID-19 self-isolation support scheme privacy notice

For further information or queries please email SelfIsolationPayments@newport.gov.uk

Any payment you receive under this scheme will be taxable but will be disregarded for benefits purposes.