Tell us once

COVID-19: The Tell Us Once service is temporarily suspended in light of the ongoing COVID-19 public health emergency.

Please continue to monitor this website and Newport City Council social media feeds for further information on when the service will resume. 


When someone dies, Tell Us Once can help you to give the necessary information to the Department for Work and Pensions so that they can pass it on to a number of other government departments and local council services.

How to use Tell Us Once

Once you have registered the death, the Registrar will either guide you through the process (see information below) or give you further details of how to use Tell Us Once.

You will need to have the following information about the person who has died:

  • their National Insurance number and date of birth

  • details of any benefits or services they were receiving

  • their death certificate if using the telephone service

  • their driving licence or driving licence number

  • their passport or passport number and town/country of birth

  • name of social housing provider if applicable

  • Blue badge if applicable 

Telephone (01633) 235510 to make an appointment to discuss in person with the Registrar.

Who will be notified?

Using Tell Us Once will mean that the following services are notified of the death:

  • Department for Work and Pensions (Pension, Disability and Carers Service; Jobcentre Plus, Overseas Health Team)

  • HM Revenue and Customs (Child Benefit; Child Tax Credit and Working Tax Credit; Personal Taxation)

  • Identity and Passport Service

  • Driver and Vehicle Licensing Agency

The following council services will be notified:

Housing benefit, council tax benefit, council housing provider (if applicable), council tax, libraries and leisure services, Blue badges, adult social services, children’s social services, collection of payment for council services, electoral services, concessionary travel, assisted waste collection, resident parking permits, licensing, education.

Further information

Download the leaflet Tell Us Once (pdf) / Dywedwch Wrthym Unwaith (pdf)

Visit Direct.Gov's What to Do After a Death

Contact Newport Registration Service.