COVID-19: support for carers

During the Covid-19 pandemic more people have taken on a caring role for the first time.

Take a look at our resources for carers during COVID-19 for help and support.

A carer is someone of any age who provides unpaid support to family or friends who could not manage without this help.

A carer should not be confused with a care worker or care assistant who receives payment for looking after someone as a job.

As a carer, you could be caring for a relative, partner or friend who is ill, frail, disabled, has mental ill health or substance misuse problems.

Being a carer can be very rewarding but can affect you physically and emotionally. 

You have a right to information to support you in your caring role, which can include a carers assessment.

Carers have rights under the Social Services and Wellbeing Act (2014), visit the Welsh Government's Understanding your rights as a carer.

Download the June 2020 Carers Newsletter (pdf)


Covid-19: carer assessments are currently being conducted by telephone.

Read about the Newport City Council carers assessment process 

Carers Wales guide to getting an assessment factsheet

Apply for a carer's assessment

Help and support

Carers Handbook - our Carers Handbook (pdf) is a guide to services available in Newport and can be a useful resource for carers. 

If you would like a copy posted to you, call us on (01633) 656656 or email

Planning for emergencies - our Carers Guide to Planning for Emergencies Handbook (pdf) helps you to think about and plan in case of emergencies for yourself and the person you care for. 

Carers Directory - Newport's Carers Directory (pdf) for details of support groups and services.

Pendant alarms - peace of mind for carers if the person they care for is at risk when left alone.

You can access this service privately from a range of providers.

Our partner Monmouthshire County Council can provide the service under a private arrangement at a cost of £45 installation charge and then £4 per week.

Telephone (01633) 644466 or email for more information.

AskSARA - a free and easy to use online self-help guide providing expert advice and information on products and equipment for older or disabled adults and children.

Community Connectors - offer information, advice and signposting to activities in your area. Due to Covid19 all social groups have been cancelled until further notice, but links to online or telephone support are available.

Carers Trust South East Wales - facilitates a small grants scheme on behalf of Newport City Council to provide financial support to unpaid carers of all ages. 

Carers Support Groups in Newport - support, friendship and activities. Groups cancelled until further notice

Jointly App - help make caring less stressful and more organised by creating a ‘circle of support’ to share caring duties. 

To get a free access code contact  or call 01633 656656.

Newport Citizens Advice Bureau - help in applying for Carers Allowance or with a benefits check to help maximise your income.  

Pobl Respite Service - support for unpaid carers including telephone support, shopping or essential items collection and a respite sitting service. Services are offered following a Carers Assessment where a need is identified. 

All Wales Forum - represents the views of parents and carers of people with learning disabilities at national level.

Newport Live discounted membership for unpaid carers in receipt of carers allowance and includes swimming, exercise classes, racquet sports and gym sessions.

Young carers 

A young carer is someone aged under 25 years who is caring or helping to care for a relative by doing housework, shopping, cooking or looking after brothers and sisters. 

Visit Newport Young Carers service or Young Carers Gwent for further information. 

Our partners at Barnardo’s are currently offering virtual groups, one-to-one video chats and phone calls to provide support. Contact Barnardo’s on or the Community Connectors on 01633 656656.

Further information 

TRA120598 09/06/2020