COVID-19: support for carers

During the Covid-19 pandemic more people have taken on a caring role for the first time, take a look at our resources for carers during COVID-19 for help and support.

New! Download the September 2020 Carers e-Bulletin (pdf)

A carer is someone of any age who provides unpaid support to family or friends who could not manage without this help.

A carer should not be confused with a care worker or care assistant who receives payment for looking after someone as a job.

As a carer, you could be caring for a relative, partner or friend who is ill, frail, disabled, has mental ill health or substance misuse problems.

Being a carer can be very rewarding but can affect you physically and emotionally. 

You have a right to information to support you in your caring role, which can include a carers assessment.

Carers have rights under the Social Services and Wellbeing Act (2014), visit the Welsh Government's Understanding your rights as a carer.


Covid-19: carer assessments are currently being conducted by telephone.

Read about the Newport City Council carers assessment process 

Carers Wales guide to getting an assessment factsheet

Apply for a carer's assessment

Help and support

  • Carers Handbook - our Carers Handbook (pdf) is a guide to services available in Newport and can be a useful resource for carers. 

If you would like a copy posted to you, call us on (01633) 656656 or email

  • Planning for emergencies - our Carers Guide to Planning for Emergencies Handbook (pdf) helps you to think about and plan in case of emergencies for yourself and the person you care for. 
  • Carers Directory - Newport's Carers Directory (pdf) for details of support groups and services.
  • Carer's parking permit - nominated carers can apply for a parking permit so they can park safely at the home of the person they care for
  • Pendant alarms - peace of mind for carers if the person they care for is at risk when left alone.

You can access this service privately from a range of providers.

Monmouthshire County Council can provide the service under a private arrangement at a cost of £45 installation charge and then £4 per week.

Telephone (01633) 644466 or email for more information.

  • AskSARA - a free and easy to use online self-help guide providing expert advice and information on products and equipment for older or disabled adults and children.
  • Community Connectors - offer information, advice and signposting to activities in your area. Covid19: all social groups are cancelled, links to online or telephone support are available.
  • Carers Trust South East Wales - facilitates a small grants scheme on behalf of Newport City Council to provide financial support to unpaid carers of all ages. 
  • Carers Support Groups in Newport - support, friendship and activities. Groups cancelled until further notice
  • Jointly App - help make caring less stressful and more organised by creating a ‘circle of support’ to share caring duties. 

To get a free access code email  or call (01633) 656656.

Download the Jointly App user guide (pdf)

  • Newport Citizens Advice Bureau - help in applying for carers allowance or with a benefits check to help maximise your income.  
  • Pobl Respite Service - a sitting service to provide unpaid carers with a break from their caring role or to attend appointments. Services are offered following a Carers Assessment where a need is identified. 
  • All Wales Forum - represents the views of parents and carers of people with learning disabilities at national level.
  • Newport Live - discounted membership for unpaid carers in receipt of carers allowance and includes swimming, exercise classes, racquet sports and gym sessions.

Young carers 

A young carer is someone aged under 25 years who is caring or helping to care for a relative by doing housework, shopping, cooking or looking after brothers and sisters. 

Visit Newport Young Carers service or Young Carers Gwent for further information. 

Barnardo's offer virtual groups, one-to-one video chats and phone calls to provide support. Contact or call the Community Connectors on (01633) 656656.

Further information 

TRA120598 09/06/2020